Lost items on the Zaragoza bus: how to contact Avanza to recover them

It is not the first, nor will it be the last time that someone forgets something in the seat they were traveling in on the bus on the way to work. Nor when, in a hurry, a family forgets the little one’s bag of toys. Now, when that happens, there are a series of steps that we must know so that the Lost and Found department of Avanza Zaragoza, the company that manages the city bus, can help us recover what we have lost.

First of all, we must contact the Avanza Zaragoza Customer Service providing our personal information, as well as the bus line and the day on which we made the trip. This information is usually indicated through a form that we can find on their website. Now, if you have difficulty, there is also the option of calling 976 90 00 85 or 900 92 31 81, or writing to the email info.zaragoza@avanzagrupo.com to tell us how to proceed.

In any case, it is essential to detail the characteristics of our lost object as much as possible. For example, in the case of a wallet, we should indicate the size, its color, what was inside, if it has any visible marks, etc. In addition, it must be taken into account that they may not be able to locate it until after 24 hours since the drivers leave it at the Avanza Zaragoza headquarters once they finish their day.

WHERE TO GO TO PICK UP THE LOST ITEMS

The recovered objects remain in the facilities located at 199 Miguel Servet Street for 7 days. That is where we will have to go in case they locate what we had lost. Once that time has passed and if no one claims them, they are taken to the Lost and Found service of the Local Police.